Got a specific question? Then check out our most Frequently Asked Questions.
How do I load the app onto my device?
Simply click on the 'How do I Join' link on your dedicated Event Information Page and follow the instructions. Make sure you're connected to a data or WiFi connection and have a good signal to ensure a smooth upload. If you're having problems you can also check out our Recommended Devices list here. Please note: you will be provided with a game event code during your event.
How much data will the game use?
This will vary but the App will generally use between 5-10 MB to load your game depending on your chosen location. During play, your device will use about 25-50MB of data during the normal course of play.
What happens if my phone runs out of battery?
Whilst most devices will easily last a full game, we strongly recommend that you fully charge your phone before you play. Reduce the screen brightness to save on power too. If your battery is getting low then the app will warn you and if needed you can swap to another device by using the rejoin game pin.
To do this simply load the game on another device, tap the grey cog on the top right-hand corner of the selfie screen and type in your team re-join pin. Enter the game and it will pick up where you left off on the new device - the old device will then be deactivated.
Top tip: when playing our virtual team activities, just plug your phone in to ensure you can play from start to finish!
How long will it take?
Depending on which activity you are taking part in, the challenges are designed to last between 60 - 90 minutes.
What do I do if I have any other queries?
You can always reach out to us on this site using the chat feature to speak to one of our team or email our Operations Team at email@example.com
What happens if I don't have a smartphone? Can I still take part?
For maximum engagement we recommend that everyone has the app downloaded onto their smartphone or tablet. If you don’t have one then you can still play and be involved in answering the questions and taking part in the challenges.